Have a quick question that needs answering? Scroll down to view our frequently asked questions. If you can’t find the answer you’re after, please contact us.
Mobile access is now available at Abode Belconnen, adding enhanced convenience to your stay. The new offering is available to all guests who book their stay directly with Abode Hotels; enabling them to gain access to their room and hotel common areas using their mobile device. To access this new feature, simply follow the steps on Your Abode, under ‘Mobile Access’ here: https://yourabode.abodehotels.com.au/belconnen/
If you cannot travel due to government border restriction advice or if you become unwell, please contact us on 1300 122 633 as soon as possible, to cancel or amend your booking.
For your piece of mind, we offer a full credit for advance purchase bookings, for one year from the date of cancellation. Our standard cancellation policy (free, up to 24hrs prior to arrival) applies for regular bookings. Same-day cancellations, within the 24hr period, incur a one-night charge.
We also recommend contacting the below authorities to receive up-to-date travel advice: Australian Government Department of Health (www.health.gov.au) and Australian Coronavirus Hotline (1800 020 080)
At Abode Hotels our unwavering commitment to the health and safety of our staff and guests is our top priority. While we have always adhered to strict cleaning policies, procedures and routines, we’d like to assure you that we have increased these measures, in an effort to combat COVID-19 and reduce the risk of transmission.
To read more on our Commitment to Clean, click here
Yes, Abode Tuggeranong will be closing, as the building is being sold as residential apartments. A final closing date has not yet been confirmed, however, Abode Tuggeranong is no longer accepting any new bookings for stays taking place from 1 October onwards. At this stage, existing bookings will not be impacted. If this changes, we will be in touch with any affected guests directly, to help them make alternate arrangements, such as moving their booking to another Abode Hotels location. All other Abode Hotels properties, including our five other Canberra hotels, remain open and taking bookings as normal.
Both our NSW-based properties, Abode Murrumbateman and Abode Malua Bay are accepting Stay NSW and Parents NSW vouchers, seven days a week (including public holidays) until 9 October 2022. NSW residents aged 18 years and over can apply for x1 $50 voucher to use towards the cost of accommodation bookings.
Please advise our Reservations team that you intend to use a voucher at the time of booking directly with us via phone or email. Vouchers cannot be redeemed for bookings made through a third-party website. Vouchers must be presented to Reception for scanning upon check-in. Visit the Service NSW website for full terms and conditions.
Purchase the gift of a great sleep or a great adventure with Abode Hotels. The ideal gift for family, friends or even yourself, an Abode Hotels gift voucher offers the perfect excuse for a little getaway. Starting from $100, you can purchase a voucher for the location of your choice here: https://abode-hotels.vouchercart.com/app
Abode Hotels makes travelling with pets easy. The following properties offer pet-friendly and non pet-friendly rooms, subject to availablilty: Abode Belconnen, Abode Gungahlin, Abode Kingston, Abode Narrabundah, Abode Malua Bay, and Abode Murrumbateman. Simply select our Pet Package at the time of booking. For more information, click here
If you have an assistance dog or wish to discuss your requirements with our team, simply contact the property directly.
All Abode Hotels are strictly non-smoking including in guest rooms, on balconies and all public spaces. We ask those who smoke to be always a minimum of 10 metres from the outside of the hotel. This also applies to e-cigarettes and vapourisers. Failure to comply may result in financial penalty.
All special requests are subject to availability and cannot be guaranteed. Please contact the property on the day of arrival to make arrangements. If you have booked a room with a king bed and require it to be split, we appreciate a minimum of 24 hours notice.
If you plan to arrive after reception closes, please contact us to let us know of your ETA. If you have not arrived by reception closure, a text message will be sent to the mobile associated with the booking, with a unique code to access a key lock box near the hotel entry. We have staff available 24 hours on 1300 122 633 should you require assistance.
Reception hours vary from one Abode Hotel to the next, and may be temporarily reduced as a result of COVID-19. See the relevant property page for more details. Alternatively, we have staff available 24 hours on 1300 122 633. Both Abode Woden and Abode Belconnen have 24 hour reception.
Our reception team are always happy to store your luggage for you, ahead of check-in or after check-out – safely and securely.
Early check-in and late check-out are subject to availability only. We will do our best to accommodate your request, however we cannot guarantee this. We recommend you phone the property directly on the day to make arrangements and confirm availability. Please note, charges may apply for late check out after 11:00am.
Check-in is 2:00pm and check-out is 10:00am, local time (AEST).
MAKING OR MODIFYING A RESERVATION
Roll-away or sofa beds are available in select room types at an additional charge of $60 per night (Abode Malua Bay only) and $30 per night, respectively, and are subject to availability. Please contact our Reservations team directly on 1300 122 633 or firstname.lastname@example.org to make arrangements ahead of check in.
To discuss a special event booking, please contact our friendly Sales team on (02) 6152 9262 between the hours of 8:00am – 5:00pm, Monday – Friday.
Abode Hotels considers children to be from 4 and 16 years. 0-4 years can stay at no additional charge using existing bedding. Portable cots are available in select room types at an additional charge of $20 per night, and are subject to availability. Please note, maximum occupancies apply per room type.
To discuss a corporate rate agreement, please contact our friendly Sales team on (02) 6152 9262 between the hours of 8:00am – 5:00pm, Monday – Friday.
All bookings must be secured with a valid credit card, which will be charged 24 hours prior to arrival (excludes advance purchase rates and special discounted rates or offers). All credit card payments are subject to a surcharge of 1.3% on VISA, 1.59% on Mastercard and 2.75% on AMEX. All prices are quoted in Australian dollars and include GST. If a valid credit card is not presented, a cash bond of $200 may be required for security reasons.
If you have not received a confirmation email within one hour of making your booking, please check it has not found its way into your Junk Mail, before contacting us directly.
You must be at least 18 years old to book any accommodation with Abode Hotels. Photo identification will be required at check in.
We are happy to price match any comparable rate found for the same hotel, room type, date/s of stay, occupancy and currency. The Abode Hotels price match guarantee is subject to terms and conditions, and excludes the below:
- Rates that are not publicly available, including groups, corporate, long-stay and any other specially negotiated rates.
- Rates that are offered on last minute platforms, mobile apps of third-party travel agents, auction websites or member only sites.
- Rates that are the result of loyalty programs, private membership, subscriptions or rewards schemes
- Rates that are granted to employees, organisations or partners of Abode Hotels and their employees
- Rates that are part of a package which includes an airline ticket, cruise, car rental or any other service inside or outside the hotel
- Rates that are displayed on websites or portals that do not have an online booking system
To verify and assess the validity of the rate, we may request that you forward a screenshot of the rate which features the date/s and website to email@example.com.
Please contact our Reservations team directly on 1300 122 633 or firstname.lastname@example.org to cancel or amend your booking. Please note, charges may apply for cancellations made to standard bookings within 24 hours of arrival. All modifications are subject to availability and rate fluctuation.
If you’ve booked through a third-party website, please contact them directly to cancel or amend your booking.
Whether you’re travelling for work or play, you can rest easy knowing you’re guaranteed the best available rate when booking direct with Abode Hotels.
Unlike third party booking websites, we’ll reward you with 10% off your stay, complimentary 11am late check-out and mobile access, where available. And if your plans change, we’re on hand to assist 24/7 with modifying or cancelling your booking.
Simply use the promo code ‘BOOKSMART’ when booking online to receive a 10% discount on your stay. Be smart, book direct with Abode Hotels.
To make a direct online booking with Abode Hotels, simply input your dates of travel in the booking bar at the top of our website, followed by the number of guests, and select ‘Find Hotels’. Once you have selected a location, browse from the range of room types and special offers available.
FACILITIES & FEATURES
No.10 Restaurant + Bar is located on the ground floor of Abode Woden, in Canberra’s south, and on the ground floor of Abode Belconnen in Canberra’s north. Offering fresh, tasty food in a relaxed, friendly setting, No.10 Restaurant + Bar presents a dynamic menu of wholesome dishes, perfectly crafted for the season ahead. Serving breakfast, lunch and dinner, guests can enjoy a bite to eat or drink in the restaurant, or order dishes from the takeaway menu and have it delivered directly to their guest room. To learn more, visit https://www.number10restaurantandbar.com/
Foundry Coffee Co. is located on the ground floor of Abode Tuggeranong. A hole in the wall specialty coffee bar, Foundry Coffee Co. is modern and stylish, offering light food and beverage options on weekdays only. To learn more, visit https://www.foundrycoffeeco.com/
Guests of Abode Belconnen have access to shared recreational facilities during their stay, including an outdoor 25 metre pool, sauna and fully-equipped gym. To filter your hotel search by facility or feature, visit https://abodehotels.com.au/discover-our-hotels/
Unfortunately, we don’t have electric car charging stations on-site. We recommend searching for a nearby location here or via the PlugShare app.
Abode Hotels’ conference and event spaces are ideally located at Abode Woden in Canberra’s south, and Abode Belconnen in Canberra’s north-west; both just 15 minutes’ drive from the city centre. For more information, visit our Conferencing & Events page here or contact our friendly Sales team on (02) 6152 9262 between the hours of 8:00am – 5:00pm, Monday – Friday.
Depending on your location, a range of public transport options are available, including buses, Canberra Metro Light Rail, rental cars, taxi and ride-share providers. Select properties also offer Abode bikes for hire during your stay, subject to availability. If you require transport assistance, please contact the property directly.
If you’ve loved your sleep with us, why not take the hotel experience home? Visit thathotelbed.com.au and search for ‘Abode Hotels’ to purchase the A.H. Beard King Koil Executive Plush mattress direct. Available in King Single, Double, Queen and King sizes.
Housekeeping visits your room everday unless otherwise advised. Please assist us in reducing our environmental impact by hanging your towels if you wish to reuse them, or leaving them on the floor to receive fresh towels. If the room is in an unacceptable state or willful damage has occurred, we reserve the right to charge additional cleaning or repair fees.
Enjoy complimentary unlimited Wi-Fi access during your stay. To connect, simply select the Abode Guest network on your device and enter the password and your email address. If you experience any Wi-Fi difficulties, please contact our Support Desk on 1300 576 369.
Guests can place an order with Abode Pantry Online, during reception hours, and we’ll deliver your selection of snacks, ready-made frozen meals and beverages straight to your door. Visit yourabode.abodehotels.com.au, select your hotel, and then Pantry Online. Alternatively, guests of Abode Woden and Abode Belconnen can order from the No.10 Restaurant + Bar takeaway menu and have dishes delivered to their room, free of charge.
Making your stay as comfortable as possible, the Abode Pantry is located in the lobby of select Abode Hotels and is stocked with a variety of food and beverage items and other travel essentials. From healthy frozen meals, to midnight snack treats, the Abode Pantry has something to suit every guest. To make a purchase, simply visit reception.
Select guest rooms offer a work desk or nook and seating. Depending on your preferred location, we would recommend a King Studio, Executive Studio or One Bedroom Apartment room type to accommodate a comfortable working space.
All guest room ensuites are fitted with a walk-in shower.
Unless you have booked a breakfast package, all rates are exclusive of breakfast. To browse the range of in-room continental and a la carte breakfast packages on offer, visit https://abodehotels.com.au/special-offers/.
Complimentary car parking is available on-site (subject to availability) for the convenience of guests at Abode Gungahlin, Abode Narrabundah, Abode Malua Bay and Abode Murrumbateman. Paid underground car parking is available on-site (subject to availability) at Abode Tuggeranong, Abode Kingston and Abode Belconnen, and is charged daily. For guests of Abode Woden, a metered government owned and operated carpark is located opposite the hotel, with entry via Matilda Street. Please note, Abode Hotels will not accept liability for any accidents, damage or loss incurred.
Select guest rooms include kitchenette facilities and a washer/dryer, and all rooms include an espresso machine, complimentary unlimited Wi-Fi, STAYCAST by Google Chromecast streaming, air conditioning, and bathroom amenities by Ideology.
We’d love to hear your feedback on your stay with Abode Hotels. Before you check out, simply fill out the questionnaire on your bedside table and return it to Reception before you leave. Alternatively, email us via email@example.com, and we’ll be in touch.
If you’re interested in a career with Abode Hotels, please contact our Human Resources team by emailing firstname.lastname@example.org.
A+ Magazine is Abode Hotels’ free biannual in-room print publication. Your guest go-to for Canberra and surrounding region events, insider tips or more. Browse the current and past editions of A+ Magazine here: https://issuu.com/abodehotels. For feature and advertising enquiries, please contact email@example.com.
Receive special offers, hotel information and package deals direct to your inbox twice a month. Simply enter your email address into the newsletter field on the website footer, and select ‘Submit’.
If you’re interested in working with Abode Hotels in a partnership, collaboration or media capacity, please contact Kristy Hodder, Marketing Manager on firstname.lastname@example.org