P J LILY
The success of our hotels wouldn’t be possible without the dedicated team that work together behind the scenes to keep the cogs turning smoothly. We spoke to the manager of Abode Narrabundah P J Lilly to find out just what unfolds on a regular day as a hotel manager at Abode Narrabundah.
What time do you usually arrive at the hotel?
Here at Abode Narrabundah the reception opens at 7am, I usually arrive between 07:30 and 08:00.
Once arrived at the hotel, what does your morning usually look like?
8:00 am: I start off the day by setting up my desk before a quick catch up with the reception staff, asking if there is anything that I should be aware of from the previous day or the morning. Then I make my way to the HSK Team to sit in on their morning briefing. After this I would take a walk around the hotel with the Housekeeping Supervisor checking the cleanliness and general upkeep of the property. If there are any concerns I would action this with the appropriate people.
9:00 am: Back at my desk I scan through my daily calendar for any meetings or events I need to attend for the day and inform reception if I am planning to be out of the hotel at any point. I will also use this time to review the previous day’s paperwork to ensure everything is in order before submitting to the finance team.
11:00 am: Usually by this time I’m itching to get behind the desk and meet some guests. I usually help out around the checkout time by chatting and assisting guests with any enquiries. It’s the highlight of my day listening to guests remarks about the property and my team. Nothing motivates me more than to hear how well my team are treating our guests and that they have enjoyed their stay.
I do however have to spend some time behind the computer checking and responding to emails.
What are some of your favourite spots to grab lunch around Abode Narrabundah?
12:30pm: If I’m looking for a quick bite I normally head to Mint Rd. Its only 4 minutes’ drive from the hotel (yes I’ve timed it) and they have the best chicken and avocado sandwich. If I’m wanting a more relaxed lunch time treat then XO is top on my list. Here they serve Asian fusion sharing plates. The service is also brilliant.
What does your typical afternoon look like?
1:30pm: After lunch I would do another walk around checking in with each of the housekeepers to see if they are on track for the day. At this time I would sit down with the Housekeeping Supervisor to discuss the next five days occupancy and to make sure that we schedule enough staff to deal with the business needs.
2:00 pm: Our front desk staff handover happens between 14:00 and 15:00, so I ensure that I’m available to add anything to the discussion. A smooth handover is essential to the overall operations of the front desk. Everyone needs to know what’s going on.
3:00 pm: Then it’s back behind the front desk meeting our arrivals and helping them plan their stay.
What is your end of day routine?
5:00pm: Mostly my day ends with a scurry to get emails and other requests seen to. I also catch up again with my Housekeeping Supervisor to check on the day and how things have gone. I usually leave the office at about 17:30 and head next door to the gym to clear my head.
How do you manage staff changeover at the end of the day?
6:00 pm: The front Desk at Abode Narrabundah closes at 22:00. The team do a great job of handing over to our Night team which is based at Abode Woden. From there they look after our guests via the telephone. They also liaise with the security team should any of our guests need some assistance after hours.
What is your favourite part about working for Abode Narrabundah?
I love working for a company that is not scared to try new things. Abode is always looking for new ideas to make our guests stay more relaxing and enjoyable. If we find something that we think we can improve on then we do, without hesitation. Seeing a positive comment on our feedback forms is always a good reminder of why we do what we do. I’m also very privileged to have an amazing team to support me. We always help each other to achieve the goals we set ourselves.
Book your stay at Abode Narrabundah here today.